Me-Mo hopes that you are happy with your order. If you are unhappy with your order, please inform us within the cooling off period of 30 days. Once the items have been returned we will send a full refund. Items should be returned with their original packaging. You will need to bear the shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.), in which case Me-Mo will pay the shipping costs. Your right to cancel can also be exercised in writing to our registered office at Me-Mo (U.K.) Ltd, 32 Church Street, Westbury, Wilts BA13 3BY.